Shipping policy
Shipping & Delivery Policy – Craftline Leather (Craftline Leather LLC)
Last Updated: November 2025
📍 Company Information
Craftline Leather LLC
Registered in New Mexico, USA
Company Number: 36-5163091
Registered Address:
1209 Mountain Road Pl NE, Suite 10369, Albuquerque, NM 87110, USA
📞 +1 512 325 5393
📩 info@craftlineleather.com
🚚 Free Shipping to Selected Countries
We offer free shipping on all orders to the following countries — no minimum purchase required:
Canada, Finland, France, Germany, Italy, United Kingdom, United States
Please note: We do not ship to Russia, Israel, Iran, Iraq, India, or any OFAC-sanctioned countries.
⏳ Delivery Timelines
| Order Type | Dispatch Time |
|---|---|
| Ready-to-Ship Products | 3–5 business days |
| Standard Jackets & Outerwear | 20–25 business days |
| Custom / Made-to-Measure Jackets | 20–25 business days |
| Bespoke Products | 5–12 weeks |
Notes:
-
Ready-to-Ship items are in stock and dispatch quickly.
-
Custom items require extra time for production.
-
After dispatch, delivery typically takes 3–5 business days depending on your location.
🚛 Courier Services
We ship via premium express couriers such as DHL, FedEx, UPS.
We may select the courier offering the fastest route for your address.
🛃 Customs Duty & Taxes
All applicable customs duties and taxes are covered by us.
If your parcel arrives with unpaid duties, please pay the courier and send us the receipt.
We will reimburse the full amount within 5–7 business days via PayPal.
📦 Lost or Damaged Parcels
If your tracking shows “Delivered” but you didn’t receive the package:
Contact us and the courier within 5 business days.
Verified lost or damaged parcels will be replaced or refunded.
✏️ Rescheduling & Delivery Issues
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A tracking number will be provided after dispatch.
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If delivery attempts fail, the parcel may return or be discarded by the courier.
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Incorrect shipping addresses provided by customers may lead to lost parcels that are not eligible for refund.
📤 Order Confirmation
A confirmation email is sent immediately after your order is placed.
If you don’t receive it, contact us.
📦 Combined Shipments
Orders to the same address may be shipped together to speed up delivery.
🎁 Complimentary Items
Free gifts are not included with bulk orders unless approved by support.
📝 Agreement
By placing an order with Craftline Leather, you agree to this Shipping & Delivery Policy.
📞 Contact Us
For shipping-related questions:
📩 contact@craftlineleather.com
📞 +1 512 325 5393
🏢 1209 Mountain Road Pl NE, Suite 10369, Albuquerque, NM 87110, USA