Cancellation Policy

Theory, we aim to process orders promptly. However, we understand that sometimes customers may need to cancel their orders. Please read our cancellation policy carefully.

1. Order Cancellation Window

  • Orders can be cancelled within 24 hours of purchase for a full refund.

  • After 24 hours, orders enter production or fulfillment and cannot be cancelled.

2. Custom or Made-to-Measure Orders

  • Custom, bespoke, or made-to-measure jackets cannot be cancelled after 24 hours of purchase, as production begins immediately.

  • Any requests for changes within the first 24 hours must be sent to our support team.

3. Orders Already Shipped

  • Once an order has been dispatched, it cannot be cancelled.

  • Customers may refer to our Return & Refund Policy for eligible returns after delivery.

4. Refund Timeline

  • Approved cancellations will be refunded to your original payment method within 7–10 business days.

  • No additional delays or conditions apply.

5. How to Request a Cancellation

  • Contact our support team at:
    📧 Email: support@craftlineleather.com
    📞 Phone: +1 512 325 5393
    🕒 Hours: Monday–Friday, 9:00 AM – 6:00 PM (local time)

  • Please provide your order number and reason for cancellation.

6. Company Information

  • Craftline Leather is operated by Craftline Leather LLC, registered in Albuquerque, NM, USA

  • Company Number: 36-5163091

  • Registered Office: 1209 Mountain Road Pl NE, Suite 10369, Albuquerque, NM 87110, USA

  • Phone: +1 512 325 5393

  • Email: info@craftlineleather.com

  • We reserve the right to update this policy at any time, and all updates will be clearly posted on this page.