FAQS

Frequently Asked Questions

What types of products do you offer?

We specialize in handmade leather jackets crafted from premium materials. Our collection includes ready-to-ship, custom, and made-to-measure jackets in a variety of colors and styles.

Can I customize my jacket?

Yes! You can customize your jacket’s color, size, and design. Custom and made-to-measure orders are created according to your provided measurements and preferences.

What is your return and refund policy?

We offer a 30-day return or exchange window for all standard products. Custom or made-to-measure jackets are not eligible for refunds but may qualify for free alterations. Full details are available on our Return & Refund Policy.

How long will it take to receive my order?

Delivery time depends on your order type:

  • Ready-to-Ship: 3–5 business days
  • Standard Jackets: 20–25 business days
  • Custom Orders: 25–30 business days

We ship via DHL and FedEx with worldwide tracking.

Is my information secure?

Absolutely. We respect your privacy and protect all customer data under our Privacy Policy. Your payment information is processed through secure, encrypted gateways, and we never store your card details.

My jacket’s color is not same as image shown on your website?

Occasionally, the lighting used in product photography can influence the way the jacket’s color appears in images. Nevertheless, we always specify the precise color of the item in the product description. If you remain uncertain, please don’t hesitate to contact us.

What payment methods do you accept?

We accept major credit/debit cards through secure payment gateways. All transactions are encrypted to ensure your financial information remains protected.

How do I contact customer support?

You can reach us at: 📧 support@craftlineleather.com. Our support team replies within 24–48 hours, Monday to Friday.

Do you offer wholesale or bulk orders?

Yes, we can accommodate bulk or corporate orders. Please contact our sales team at support@craftlineleather.com for more information.

Do you ship internationally?

Yes! We offer free worldwide shipping on all orders — no minimum required. We currently ship to most countries except Russia, Israel, Iran, Iraq, India, and OFAC-sanctioned countries.

Can I cancel my order?

Orders can be cancelled within 24 hours of purchase by contacting our support team. After 24 hours, production may begin, and cancellations may not be possible.